I had trouble finding information about a charge from Paddle.net. How can I get details about my Upskillist charges?

We understand it can be concerning when a charge appears from a company you don't immediately recognize.

While Paddle.net handles the initial billing process, they may not always have specific details about your Upskillist account or the reason you have been charged.

Here's how you can get detailed information about your Upskillist charges:

• • Check your Upskillist account: Log in to your Upskillist account and review your subscription details.
  • Contact Upskillist support directly: Our support team can provide specific information about your subscription, payment dates, and any related charges. We are working to improve our support channels to ensure you can easily get the information you need.
  • Look for email confirmations: When you make a purchase or subscribe to Upskillist, you should receive a confirmation email. This email will typically include details about the transaction.
  •  Check your Paddle.net account: Every email receipt includes a link to your Paddle.net user account, you can log in to their portal to view your transaction history and other payment information. You may also cancel the subscription on the Paddle account.

Additional Information:

• Information about Paddle.net was already mentioned during the subscription sign-up process: The subscripiton sign up page clearly states that Paddle.net is the payment processor and provides a link to their terms and conditions. Refer to the below attached image.
• Receipt with a link to the Paddle.net portal: For every successful payment, Upskilllist sends a receipt to your email address. This receipt includes a link to your Paddle.net account portal where you can view your transactions, payment details, and cancellation options.

We recommend checking these resources to clarify any questions about your Upskillist charges. You may contact our billing team at "billing@upskillist.com" for any clarification.