Paddle.net, as our payment processor, specializes in handling the financial aspects of transactions, such as processing payments, managing subscriptions, and cancellation.
Therefore, Paddle.net's support team is primarily equipped to answer questions related to the transaction itself (e.g., payment confirmation, receipt inquiries). You may also login to your paddle account through the purchase email confrimation receipt to check your payment details.
They may have limited access to your Upskillist account details, refund, course information, or other platform-specific issues.
Upskillist's support team, on the other hand, is responsible for assisting you with:
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- Account-related issues (e.g., login problems, access issues).
- Course content or technical difficulties.
- Subscription management (e.g., cancellations, refund, upgrades).
We are aware that there can be communication gaps when dealing with separate entities, and we are working to streamline our processes to provide a more seamless support experience. This includes improving communication between our systems and ensuring our support teams are well-coordinated to address your needs effectively.
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