Help with your account
General
- Do we have a Chat Support?
- How do I know what Time Zone My classes are scheduled?
- Where is the Institute located?
- Can I edit profile information such as Age, Gender, Qualification etc?
- Where I can find my login details to access the member area?
- How can I confirm my Registration Verification?
Membership & Benefits
Account / Subscription Cancellation
- When my membership expires / renews?
- What is a CVC/CVV number?
- How do I cancel the subscription that was purchased using a third party payment method like Apple iTune?
- How can I reactivate my account if my subscription is cancelled?
- How do I delete my account?
- How do I cancel my trial or subscription or membership?
Billing & Payments
- Why my Credit/Debit Card has been declined?
- I see a charge on my bank statement 'apple.com/bill" for Shaw Academy so I need a refund for it.
- Why did I get a charge of $0.50 or equivalent to that?
- How to view my current subscription plan?
- How do I know my billing cycle?
- How can I change/update the payment method or Credit card?