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Help with your account

General

  • Do we have a Chat Support?
  • How do I know what Time Zone My classes are scheduled?
  • Where is the Institute located?
  • Can I edit profile information such as Age, Gender, Qualification etc?
  • Where I can find my login details to access the member area?
  • How can I confirm my Registration Verification?
See all 13 articles

Membership & Benefits

  • What are the benefits of Lifetime Membership?
  • Where do I check my membership status?
  • How do I change my membership?
  • Can I get a discount on the Lifetime offer?
  • How can I extend my Trial?
  • How can I reactivate the cancelled account?

Account / Subscription Cancellation

  • When my membership expires / renews?
  • What is a CVC/CVV number?
  • How do I cancel the subscription that was purchased using a third party payment method like Apple iTune?
  • How can I reactivate my account if my subscription is cancelled?
  • How do I delete my account?
  • How do I cancel my trial or subscription or membership?

Billing & Payments

  • Why my Credit/Debit Card has been declined?
  • I see a charge on my bank statement 'apple.com/bill" for Shaw Academy so I need a refund for it.
  • Why did I get a charge of $0.50 or equivalent to that?
  • How to view my current subscription plan?
  • How do I know my billing cycle?
  • How can I change/update the payment method or Credit card?
See all 15 articles

Voucher Registrations

  • What happens if my voucher/coupon code gets expired?
  • How can I access my course after the successful voucher redemption?
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