General
- Do we have a Chat Support?
- How do I know what Time Zone My classes are scheduled?
- Where is the Institute located?
- How do I join the free trial?
- Can I edit profile information such as Age, Gender, Qualification etc?
- Where I can find my login details to access the member area?
Membership & Benefits
- Does Lifetime Membership provides the free addons like Toolkit/E-certificate?
- What are the benefits of Lifetime Membership?
- Family Account/Add Member
- Where do I check my membership status?
- How do I change my membership?
- Can I get a discount on the Lifetime offer?
Account / Subscription Cancellation
- When my membership expires / renews?
- What is a CVC/CVV number?
- How do I cancel the subscription that was purchased using a third party payment method like Apple iTune?
- How can I reactivate my account if my access is disabled?
- How do I delete my account?
- How do I cancel my free trial or subscription or membership?
Billing & Payments
- Will my credit card be stored by my loyalty/reward partner?
- Is my Payment Information is safe with you?
- Why my Credit/Debit Card has been declined?
- I see a charge on my bank statement 'apple.com/bill" for Shaw Academy so I need a refund for it.
- Why did I get a charge of $0.50 or equivalent to that?
- How to view my current subscription plan?