Help with your account
General
- I had difficulty contacting Upskillist customer support. How can I get help with my account or billing issues?
- How do I know what Time Zone My classes are scheduled?
- Where is the Institute located?
- Can I edit profile information such as Age, Gender, Goals etc?
- Unable to login to my account.
- How can I verify my account?
Free Trial/Subscription Membership
Account / Subscription Cancellation
- How to transfer or migrate account from Shaw Academy to Upskillist?
- When my membership expires / renews?
- What is a CVC/CVV number?
- How do I cancel the subscription that was purchased using a third party payment method?
- How can I reactivate my account if my subscription is cancelled?
- How do I delete my account?
Billing & Payments
- Why did I have trouble getting information from both Paddle.net and Upskillist?
- I had trouble finding information about a charge from Paddle.net. How can I get details about my Upskillist charges?
- Why does my credit card statement show a charge from "Paddle.net" instead of Upskillist?
- Is my Payment Information safe with you?
- Why my Credit/Debit Card has been declined?
- Why did I get a charge of $0.50 or equivalent to that?