What should I do if I have problem accessing the videos in a web browser/PC?

What should I do if I have problem accessing the videos in a web browser/PC?

Some users may have trouble streaming/viewing class videos. This may be a simple issue with your web browser. Try loading the video on different web browsers, for example, Chrome/ Firefox/ Safari, etc.

This is a step process to follow until the issue is resolved so do them one at a time. Most are resolved within the first one or two steps thankfully:

* Clear your cookies, and cache in your web browser, and try.
* Try refreshing the course page.
* Change your Web browser language to **English**.
* Check your internet connection.
* Try using a different system/device.
* Check Firewall/Security Settings.
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Potential Country or Network Blocks

Our course videos are hosted on Vimeo. This platform can sometimes be blocked by certain countries or networks.

  • Are you using a VPN? If you are using a Virtual Private Network (VPN), please try turning it off and refreshing the page. VPNs can sometimes interfere with video streaming access.

  • Are you streaming from Indonesia? Please note that Vimeo is banned in Indonesia due to local regulations. If you are accessing the course from within Indonesia, the videos will not load unless you use a specific type of VPN (which we cannot officially recommend).

If you continue to experience problems, please contact our dedicated Customer Support Team at "support@upskillist.com" with device information like the version of the Web browser along with Operating System details.

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